If you have any suggestions, partnership inquiries, or have found potentially non-compliant content in our product, please feel free to reach out. We will respond promptly.
Please use the official email below to reach the Janera AI Time Camera team. We route inquiries to the appropriate product, partnership, or compliance workflow.
Feature suggestions, experience feedback, generation quality issues, account and subscription questions
Brand partnerships, channel cooperation, API integrations, and media or content collaboration
Prohibited content reports, copyright complaints, privacy concerns, and security issues
Include “Account Deletion Request” in the subject and provide your login email
How do I request a refund?
For subscriptions purchased through Apple App Store or Google Play, please contact the platform directly. For other purchase questions, email [email protected].
How do I delete my account and data?
Email [email protected] with “Account Deletion Request” in the subject and include your login email. We will handle valid requests within a reasonable timeframe.
How do I report prohibited content?
Send the location, type, and screenshots of the content to [email protected] and we will review it as soon as possible.